WhatsApp Communication Policy

Effective Date: 2025

By contacting Nazzar Global on WhatsApp, you agree to the following terms. These terms outline how we use WhatsApp for customer service, order updates, and support.

1. Purpose of WhatsApp Communication

We use WhatsApp for the following purposes:

  • Customer service inquiries
  • Order updates and tracking
  • Product questions
  • Return, exchange, and refund assistance
  • General communication related to your purchase

We do not use WhatsApp for spam, unsolicited marketing, or automated mass messaging.

2. Consent to Communication

By messaging us on WhatsApp or clicking a WhatsApp link on our website, you provide consent for:

  • Nazzar Global to reply to your inquiries
  • Sending order-related messages
  • Sending support responses and clarifications
  • Requesting information needed to process your case (photos, order number, etc.)

You may stop communication at any time by blocking or deleting the chat.

3. Data Sharing & Privacy

WhatsApp is a third-party platform. Your communication is subject to WhatsApp’s own Privacy Policy and Terms.

Key points:

  • WhatsApp may store or process your messages according to their policies
  • Messages may be backed up by WhatsApp systems
  • We do not sell or share your WhatsApp number with external companies
  • Only authorized Nazzar Global team members have access to your chat

Your privacy is important to us. For full details, please review our Privacy Policy.

4. Information You May Need to Provide

To assist you properly, we may request the following through WhatsApp:

  • Order number
  • Name and contact details
  • Photos/videos of a defective or damaged item
  • Proof of purchase

We will never ask for sensitive data such as:

  • Credit card numbers
  • Bank account information
  • Passwords or verification codes

If you receive such a request claiming to be Nazzar Global, do not share anything and contact us immediately.

5. Response Times

We aim to reply within 24 hours, but response times may vary depending on:

  • High-volume periods
  • Public holidays
  • Weekends

For urgent issues, you may email us at contact@nazzarglobal.com.

6. Limitations of WhatsApp Support

  • WhatsApp is not a formal ticketing system
  • Messages may sometimes be delayed
  • Network issues may interrupt communication
  • We are not responsible for WhatsApp outages or technical failures

For important communication (legal, documentation, etc.) we may request email instead.

7. Appropriate Use

Users must not send:

  • Abusive, threatening, or inappropriate content
  • Spam or promotional messages
  • Hateful or discriminatory language
  • Illegal or fraudulent content

We reserve the right to block any user violating these terms.

8. Termination of Communication

We may end WhatsApp communication if:

  • The conversation violates our policies
  • The customer repeatedly sends offensive or inappropriate content
  • We request the conversation to be moved to email and the user refuses

Ending WhatsApp support does not affect your legal rights regarding purchases.

9. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with a revised effective date.

10. Contact Information

For questions regarding this WhatsApp Communication Policy:

Email: contact@nazzarglobal.com
WhatsApp: +1 (917) 628-2320
Website: nazzarglobal.com