Shipping & Returns

SHIPPING POLICY

1. Processing Time

Orders are processed within 1–2 business days after payment is received. Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Locations

We currently ship to:

  • United States
  • Saudi Arabia
  • Selected international destinations

3. Free Shipping Policy

We offer Free Standard Shipping on all orders with a total value of $200 USD or more (after discounts and before taxes).

Orders below $200 USD will have shipping fees calculated at checkout.

4. Shipping Methods & Delivery Times

Region Shipping Method Estimated Delivery
United States Standard Shipping 3–7 business days
Saudi Arabia Standard Shipping 2–6 business days
International Standard Shipping 7–14 business days

Delivery times may vary due to courier delays, customs inspections, or peak seasons.

5. Order Tracking

Once your order ships, a tracking number will be sent via email or WhatsApp. Tracking information may take up to 24 hours to update.

6. Wrong Address or Failed Delivery

Customers are responsible for providing accurate shipping details. If an order is returned due to an incorrect or incomplete address, re-delivery charges may apply.

7. Customs & Import Fees (International Orders)

International customers are responsible for any customs duties, VAT, or import taxes charged by their country.

RETURNS POLICY (STRICT 7–14 DAYS)

1. Return Window

  • Saudi Arabia orders: 7 days from delivery
  • International orders: 14 days from delivery

Returns requested outside this window cannot be accepted.

2. Return Eligibility

To qualify, items must be:

  • Unused
  • In original packaging
  • Free from wear, damage, dirt, or sweat
  • Complete with all accessories and tags

Items failing inspection will be rejected.

3. Non-Returnable Items

We cannot accept returns for:

  • Used or opened fitness/personal products
  • Clearance or final-sale items
  • Damaged items caused by misuse
  • Gift cards
  • Customized products

4. How to Request a Return

Contact us:

Provide:

  • Order number
  • Full name
  • Reason for return
  • Photos of item + packaging (required)

Return instructions will be provided once approved.

5. Return Shipping Costs

Customers are responsible for all return shipping fees, unless the item arrived defective or damaged.

Original shipping fees are non-refundable.

6. Inspection & Approval

All returned items undergo inspection. If the item does not meet eligibility requirements, the return will be denied and the item may be sent back.

7. Refund Method

Approved refunds are issued to the original payment method within 5–10 business days after inspection.

The bank or payment provider may require additional time to complete the posting.

EXCHANGES POLICY

1. Exchanges for Defective or Incorrect Items

If your item arrives defective, damaged, or incorrect, we will replace it at no cost. Contact us within 48 hours with:

  • Order number
  • Photos/video of defect/damage

2. Exchanges for Size or Color Issues

Allowed under these conditions:

  • Request made within 7 days of delivery
  • Item is unused and in original packaging
  • No signs of wear, sweat, or damage
  • Tags and accessories intact

Customers cover return shipping fees for size/color exchanges.

3. Non-Exchangeable Items

We cannot accept exchanges for:

  • Used or worn products
  • Items with missing packaging, accessories, or tags
  • Clearance or final-sale products
  • Fitness items removed from protective packaging

4. How to Request an Exchange

Contact via:

Provide:

  • Order number
  • Reason for exchange
  • Photos if required

Instructions will be provided after review.

REFUNDS POLICY (MODERATE & SAFE)

1. When Refunds Are Given

Refunds may be issued when:

  • The returned item meets all eligibility requirements
  • The product arrived defective or damaged
  • A requested exchange is unavailable (e.g., out of stock)

Refunds are issued to the original payment method only.

2. Refund Processing Time

  • 5–10 business days after item inspection
  • Additional time may be required by banks or card providers

3. Non-Refundable Charges

  • Original shipping fees
  • Return shipping fees (unless item was defective)
  • Customs duties or import taxes

Partial refunds may apply if the item is not returned in acceptable condition.

4. Non-Refundable Items

Refunds cannot be issued for:

  • Used or worn items
  • Items returned after the allowed time
  • Clearance or final-sale products
  • Items with customer-caused damage

5. How to Request a Refund

Contact:

Include:

  • Order number
  • Reason for refund
  • Photos (if defective or damaged)

Refund instructions will follow after review.

WARRANTY POLICY

At this time, Nazzar Global does not offer a warranty program.

Products are covered only under our:

  • Return Policy
  • Exchange Policy
  • Refund Policy

For defective or damaged items, contact us within 48 hours of delivery.

Need Help?

If you have any questions, please reach out:

We’re here to assist you.