FREQUENTLY ASKED QUESTIONS (FAQs)

1. How long does shipping take?

Shipping times depend on your location:

  • USA: 3–7 business days
  • Saudi Arabia: 2–6 business days
  • International: 7–14 business days

You will receive tracking details once your order ships.

2. Do you offer free shipping?

Yes. Orders with a total value of $200 USD or more qualify for Free Standard Shipping at checkout.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp. Tracking updates may take up to 24 hours to appear.

4. What is your return policy?

We accept returns within:

  • 7 days for Saudi Arabia orders
  • 14 days for international orders

Returned items must be unused, in original packaging, and in perfect condition. Full details are available on our Shipping & Returns page.

5. Can I exchange an item?

Yes. Exchanges are accepted if:

  • The item is unused and in original packaging
  • You contact us within the allowed time
  • The reason is size, color, defect, or damage

We provide full details on the Shipping & Returns page.

6. What if my item arrives damaged or defective?

Contact us within 48 hours of delivery with photos. We will provide a free replacement or a full refund.

7. How do I contact customer support?

You can reach us anytime:

We typically respond within 24 hours.